Nepean Health Care

1104 Nepean Highway,

Highett, 3190

Practice Hours

 

Appointments

Consultations are by appointment and can be made over the phone..

Urgent medical problems will be dealt with promptly. “Walk-ins” will be offered the next available appointment. Appointments are made at 15 minute intervals. If you have a complex medical problem or require an insurance or pre-employment medical, please advise our reception and we will book a longer appointment.

 

After Hours Care

Patients required medical attention after hours are advised to contact the follow resources.

• NURSE-ON-CALL – 1300 60 60 24
• Victorian Poisons Information – 13 11 26
• Ambulance – 000

Local hospitals that have Emergency Departments:

• Sandringham Hospital (Public): 193 Bluff Rd, Sandringham

• Alfred Hospital (Public): Commercial Rd, Prahran

• Monash Medical Centre (Public): 246 Clayton Rd, Clayton

• Royal Children’s Hospital (Public): 50 Flemmington Rd, Parkville

• Royal Victorian Eye and Ear Hospital (Public): 32 Gisbourne St, East Melbourne

• Cabrini Hospital (Private): 183 Wattletree Rd, Malvern

• Epworth Hospital (Private): 89 Bridge Rd, Richmond

 

Reminder System

This practice has a reminder system and has a policy of sending letters for preventative health measures. Please let the doctor or receptionist know if you do not wish to have this system in place for you.

 

Fees & Billings

We have a policy of charging a fee for services and settlement is required in on the day. We charge $90.00 for a standard consultation and a higher fee for longer consultations. A separate fee sheet is available at reception.

Consultations related to Workcover, TAC and DVA will usually be charged to the relevant authority if accepted. In certain cases, the patient may, however, be responsible for payment of the fee and obtain reimbursement at their own convenience from those relevant authorities. Please discuss with your GP regarding these fees.

 

Telephone Access

Doctors may be contacted by phone during surgery hours. A message will be taken by reception and will be left for the doctor. The doctor will generally return your call when available. In a genuine emergency, the receptionist will inform the doctor directly.

 

Repeat Prescriptions and Referrals

A repeat prescription and / or referral requires the doctor to monitor your health, assess your condition and make a medical decision. To fulfil our professional and ethical responsibilities, we request that patients consult with the doctor for this.

 

Privacy

This practice is bound by the Commonwealth Privacy Act – Privacy Amendment (Private Sector) Act 2000 and operates in strict accordance of the Act.

 

Feedback and Complaints

Patient feedbacks on our services are always welcome. Patients also have the opportunity to register their complaints either verbally to staff or in writing.

Patients are also entitled to register a complaint with the Office of the Health Services Commissioner:

Health Services Commissioner

Complaints and Information
Telephone: (61 3) 8601 5200
Toll Free: 1800 136 066
Fax No.: (61 3) 8601 5219
TTY No. 1300 550 275
E-mail: hsc@dhs.vic.gov.au
30th Floor, 570 Bourke Street
Melbourne, Victoria, Australia 3000